Privacy Policy

Your privacy is important to us. This policy explains how Aurora Studios collects, uses, and protects your information.

Information Collection

Aurora Studios collects information from you when you use our website, contact us, or engage with our services. This information may include:

  • Personal Information: This includes your name, email address, phone number, and postal address, which you provide when filling out forms on our website, such as the contact form, or when subscribing to our newsletter. We use this information to communicate with you, respond to your inquiries, and provide you with the services you request. For instance, if you submit a request for a quote, we will use your contact details to get back to you with a detailed proposal.
  • Usage Data: We automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use this data to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. This helps us understand how users are engaging with our site and how we can improve its performance and user experience. We may use tools like Google Analytics to collect and process this data.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our website, and personalize content. You can control cookies through your browser settings. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. See our Cookies Policy for more details on the types of cookies we use and how you can manage them.

Specifically, we collect information in the following ways:

  1. Directly from you: When you provide information through forms, emails, or phone calls. For example, when you sign up for our newsletter, request a consultation, or provide feedback on our services.
  2. Automatically: Through the use of cookies and other tracking technologies when you browse our website. This includes information about your browsing activity and device information.
  3. From third parties: In some cases, we may receive information about you from third-party sources, such as social media platforms or marketing partners. This information is used to improve our marketing efforts and personalize your experience.

Information Use

Aurora Studios uses the collected information for the following purposes:

  • Providing and Improving Services: We use your information to deliver the services you request, personalize your experience, and improve the overall functionality of our website and services. For example, we may use your feedback to improve our web design services or tailor our marketing strategies to better meet your needs.
  • Communication: We use your contact information to communicate with you about our services, updates, and promotional offers. This includes responding to your inquiries, sending you newsletters, and providing you with important information about your account. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions included in each email.
  • Marketing and Advertising: We may use your information to target our marketing efforts and deliver relevant advertising to you. This includes using your demographic information and browsing history to show you ads for services that we believe you may be interested in. We may also work with third-party advertising partners to display ads on other websites and platforms.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests. This includes complying with data protection laws, responding to subpoenas, and preventing fraud.
  • Analytics: We use usage data and cookies to analyze trends, track user behavior, and gather demographic information for aggregate use. This helps us understand how our website is being used and how we can improve its performance and user experience.
  • Security: We use your information to protect our website and services from unauthorized access, use, or disclosure. This includes implementing security measures such as firewalls, encryption, and intrusion detection systems.

Specifically, we use your information to:

  • Personalize your website experience by showing you content and offers that are relevant to your interests.
  • Process transactions and fulfill your orders.
  • Provide customer support and respond to your inquiries.
  • Administer contests, promotions, and surveys.
  • Improve our website and services based on your feedback and usage patterns.
  • Detect, prevent, and address technical issues and security threats.

We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential.

Data Security

Aurora Studios is committed to protecting the security of your information. We implement a variety of security measures to safeguard your data from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use industry-standard encryption technologies to protect your sensitive information during transmission and storage. This includes encrypting your credit card information when you make a purchase and encrypting your password when you create an account.
  • Firewalls: We use firewalls to protect our servers and networks from unauthorized access. Firewalls act as a barrier between our internal network and the external internet, blocking unauthorized traffic from entering our system.
  • Access Controls: We restrict access to your personal information to authorized personnel only. Our employees are trained on data security best practices and are required to adhere to strict confidentiality policies.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems. This includes vulnerability scanning, penetration testing, and security code reviews.
  • Data Minimization: We only collect and retain the information that is necessary for the purposes described in this Privacy Policy. We regularly review our data retention policies to ensure that we are not retaining data for longer than is necessary.
  • Physical Security: Our servers are housed in secure data centers with restricted physical access. These data centers employ security measures such as biometric authentication, surveillance cameras, and security guards.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We encourage you to take steps to protect your own information as well. This includes using strong passwords, protecting your devices from malware, and being cautious about sharing your personal information online.

In the event of a data breach, we will notify you as required by applicable law and take steps to mitigate the damage.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will promptly update your data to ensure its accuracy.
  • Deletion: You have the right to request that we delete your personal information. We will comply with your request unless we have a legitimate reason to retain the data, such as to comply with legal obligations.
  • Objection: You have the right to object to our processing of your personal information. We will cease processing your data unless we have a compelling legitimate ground for the processing which overrides your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data or object to our processing of your data.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at dpo@aurorastudios.com or by mail at: Data Protection Officer, Aurora Studios, 42 Stellaris Avenue, Suite 200, New Silicon Valley, CA 95134. Please provide sufficient information to allow us to identify you and process your request.

You also have the right to lodge a complaint with a data protection authority if you believe that we have violated your privacy rights. The relevant data protection authority for Aurora Studios is the California Consumer Privacy Act (CCPA) enforcement agency. However, we encourage you to contact us first so that we can address your concerns directly.

We will respond to your request within one month of receipt. In some cases, we may need to extend this period to two months due to the complexity of your request. We will inform you of any such extension within one month of receipt of your request.